Twice-monthly e-mail briefing for independent aftermarket distributors serving the transportation industry A summary of relevant articles culled from hundreds of top news sources The inside track to business best-practices to help you do your job It’s what decision makers need to know It's FREE!       Privacy Information       SmartBrief and CVSN will not rent, sell, or trade your e-mail address to any external entities -- ever. Click here to read our Privacy Policy.       About SmartBrief About CVSN     Send CVSN SmartBrief story to a colleague. * Your Name * Your E-mail * Friend's E-mail Separate multiple addresses with commas.   Personal Message * Indicates required fields Terms and Conditions: You must submit valid e-mail addresses only. Use of e-mail addresses is subject to the terms of SmartBrief's privacy policy. Here's the story you're sending: Stand out to be a more successful seller The story of a Cambodian tuk-tuk driver who stood out amid a throng of rivals with his unique presentation is a lesson for any business looking to win clients and build loyalty. An expert relays four "essential acts" for customer retention: teaching staff to predict and prioritize changing customer needs; repeating success, rather than just promoting it; tuning in to customer problems; and empowering workers to serve customers.  Inc.com (7/1)