Improve customer service to set your company apart: six tips
NAW SmartBrief | 02/18/2008
When other aspects of businesses are matched up relatively well against their competitors, customer service is the one area where companies can differentiate themselves. A list of six management tips for making the most the opportunity includes evaluating telephone systems; improving e-mail accessibility; and calling your own company to find out the type of service being offered. CEO Strategist (01/29)
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