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February 21, 2008News for the wholesale distribution industry
 
  News and Trends 
 
  • HD Supply to launch products, look for acquisitions
    HD Supply plans to return to an expansion mode, with acquisitions, new branches and private-label brand offerings. After a takeover last year by a private-equity consortium, the building-materials distributor eventually will go public -- though not in the immediate future. "This is not going to be a quick strip and flip," CEO Joe DeAngelo said. Industrial Distribution (2/15)
  • President takes CEO reins at ABC Supply
    Following the death of company founder-CEO Ken Hendricks late last year, ABC Supply Co. has named David A. Luck as CEO. Luck, who joined the building-products distributor in 1998 as president and COO, will assume the chief executive role while continuing as company president. Modern Distribution Management (2/18)
  • Other News
Wholesale Distribution Benchmarking Studies: Complete any of these benchmarking surveys and receive Free Industry Benchmarking Reports comparing your company to overall metrics of the entire surveyed group. Register for the Benchmarking Study to receive an e-mail and get started now!
  Best Practices 
  • The traits of a good manager
    Seven attributes, or "saving graces," are essential for good, balanced management. They are: listening; approachability; boss relationships; integrity and trust; humor; interpersonal savvy; and understanding others. BusinessWeek (2/14)
  • Research reveals expectations gap early in CFO tenure
    Chief financial officers would like to devote time to issues such as corporate strategy and building their teams during their first few months with a new company, but instead often are focused on "low-value activities," McKinsey & Co. researchers say. "It points to the very demanding role a new CFO is assuming; there are a lot of competing priorities," says Bertil Chappuis, a McKinsey director in California. "It's frequently a fire drill, so it's very easy to get tactical very quickly." CFO Magazine (2/2008)
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  Sales 
  • Good customer service involves rising to the occasion
    Forget the adage of "treating people the way you want to be treated," says consultant Bobbi Paine. Good customer service involves treating people the way they want to be treated and providing a personal touch, yet technology is making it harder to do that. CRM Daily (2/8)
  Small Business Manager 
  Executive Life 
  • Study: Retirees will need more savings for health care
    Skyrocketing health care costs will make it difficult for baby boomers to maintain their standard of living in retirement, even if they have been prudent in saving, according to a study released Tuesday by the Center for Retirement Research at Boston College. The study found retirees will need $102,000 in retirement savings just to cover health care costs. Forbes/Associated Press (2/19)
  • The mystique of Russian vodkas
    With the collapse of the Soviet Union, more and more new vodkas imported from Russia are appearing on U.S. liquor store shelves and in restaurant menus. Given all these varieties, how are chefs, restaurant owners and consumers to know what's worth drinking? Los Angeles Times (free registration) (2/20)
  NAW Insider 
  • NAW Health Insurance Program vs. traditional group health insurance
    The NAW Insurance Trust is a unique health insurance program available to NAW Direct Members and members of NAW member associations. How does it differ from a traditional group health insurance program? Why should a member company consider moving to this program? What are the advantages of enrolling in the Trust? Learn how the Program differs from traditional group health insurance.
  • Employee Performance Improvement Tool Kit: Your key HR resource
     
    Every distributor needs a more structured approach to improving employee performance, and the Employee Performance Improvement Tool Kit (book and CD) fits that bill. Use it to find, hire, develop, evaluate and retain efficient and effective employees. It includes dozens of customizable templates and 21 different samples of distribution jobs. Make it a key component in your human resources program.
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  Weekly Poll 
  • Does your company have a CEO succession plan?
    After voting once, check out the real-time poll results on NAW's All Access page as often as you'd like.
Yes, we have developed a plan of action.
We have given it some thought but have made no decisions.
No, we have not addressed the issue.

Assistant Fill Plant ManagerGases PlusCasper, WY
Director of SalesPacor Inc.Cinnaminson, New Jersey

  SmartQuote 
I now know that I learn by solving problems as they arise. Rarely do we learn significant lessons, or significantly improve, any other way."
--Bob Parsons,
Internet entrepreneur


 
 
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