Twice-monthly e-mail briefing for independent aftermarket distributors serving the transportation industry A summary of relevant articles culled from hundreds of top news sources The inside track to business best-practices to help you do your job It’s what decision makers need to know It's FREE!       Privacy Information       SmartBrief and CVSN will not rent, sell, or trade your e-mail address to any external entities -- ever. Click here to read our Privacy Policy.       About SmartBrief About CVSN     Send CVSN SmartBrief story to a colleague. * Your Name * Your E-mail * Friend's E-mail Separate multiple addresses with commas.   Personal Message * Indicates required fields Terms and Conditions: You must submit valid e-mail addresses only. Use of e-mail addresses is subject to the terms of SmartBrief's privacy policy. Here's the story you're sending: Study: Most managers overestimate their listening skills New research indicates that not only do managers typically rate themselves higher than their colleagues do on measures of performance, but the gap between self-evaluations and colleagues' assessments is highest when it comes to gauging receptiveness to hearing about difficult issues. The researchers conclude that most managers overestimate their openness to listening to difficult messages and underestimate their impact on subordinates' comfort in speaking honestly.  Harvard Business Review (4/2008)