Twice-monthly e-mail briefing for independent aftermarket distributors serving the transportation industry A summary of relevant articles culled from hundreds of top news sources The inside track to business best-practices to help you do your job It’s what decision makers need to know It's FREE!       Privacy Information       SmartBrief and CVSN will not rent, sell, or trade your e-mail address to any external entities -- ever. Click here to read our Privacy Policy.       About SmartBrief About CVSN     Send CVSN SmartBrief story to a colleague. * Your Name * Your E-mail * Friend's E-mail Separate multiple addresses with commas.   Personal Message * Indicates required fields Terms and Conditions: You must submit valid e-mail addresses only. Use of e-mail addresses is subject to the terms of SmartBrief's privacy policy. Here's the story you're sending: How good a listener are you? Many people think they are good listeners, when in fact, most aren't, writes sales trainer Hal Becker. As an exercise in gauging your own skills in this area, ask yourself how proficient you are at remembering driving directions you don't write down and how well you can recall the names of people you are introduced to. More listening and less talking is the key to good sales, Becker says.  American City Business Journals (6/9)